Privacy Policy

Last Updated: January 15, 2024

Here's the deal: we take your privacy seriously because trust is everything in the gaming licensing business. This policy explains what data we collect, why we need it, and how we keep it secure.

What Information We Collect

When you reach out for a consultation or request our services, we collect:

  • Contact details: name, email, phone number, company name
  • Business information: jurisdiction interest, project stage, budget range
  • Technical data: IP address, browser type, device information (via cookies)
  • Communication records: emails, consultation notes, document exchanges

We don't collect payment card details directly. All transactions go through PCI-compliant payment processors.

How We Use Your Data

Your information helps us provide better service:

  • Process licensing applications and coordinate with gaming authorities
  • Send you project updates, compliance reminders, and regulatory news
  • Improve our website experience based on user behavior
  • Respond to support requests and consultation inquiries
  • Comply with legal obligations (KYC/AML requirements for gaming licenses)

We never sell your data to third parties. Period.

Data Sharing and Third Parties

We only share your information when necessary:

  • Gaming authorities: required for license applications (Malta Gaming Authority, Curacao eGaming, etc.)
  • Legal advisors: our partner law firms handling jurisdiction-specific compliance
  • Service providers: CRM systems, email platforms, cloud storage (all GDPR-compliant)
  • Payment processors: for invoice processing only

All partners sign strict confidentiality agreements. Your sensitive business data stays protected.

Data Security Measures

We use industry-standard protections:

  • 256-bit SSL encryption for all data transmission
  • Secure cloud storage with regular backups
  • Two-factor authentication for team access
  • Annual security audits by independent firms
  • Staff trained on GDPR and data protection best practices

Your Rights

Under GDPR and similar regulations, you can:

  • Access: request a copy of your personal data
  • Correct: update inaccurate information
  • Delete: ask us to erase your data (with some legal exceptions)
  • Restrict: limit how we process your information
  • Object: opt out of marketing communications anytime
  • Portability: receive your data in machine-readable format

To exercise these rights, email [email protected]. We respond within 30 days.

Cookies and Tracking

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand user behavior. You can disable non-essential cookies through our cookie banner or browser settings.

Data Retention

We keep your information as long as needed for service delivery and legal compliance:

  • Active clients: duration of engagement + 7 years (regulatory requirement)
  • Prospects: 2 years after last contact
  • Marketing contacts: until you unsubscribe

International Transfers

Our servers are located in EU data centers. If we transfer data outside the EU, we use Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are B2B only. We don't knowingly collect data from anyone under 18.

Policy Updates

We may update this policy as regulations evolve. Significant changes will be emailed to active clients 30 days before taking effect.

Contact Us

Questions about this policy or your data?

Email: [email protected]
Data Protection Officer: [email protected]
Address: 123 Regulation Street, Valletta VLT 1234, Malta

You also have the right to lodge a complaint with your local data protection authority.